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Sunday, October 20th, 2024 10:56 PM

Poor internet service Samsung s20

Hi I have a Samsung s20 and I've noticed other people on this forum had this issue. I was unable to find any posted solutions so I'm coming here for help. Like other users stated this issue is only prevalent on my phone and the app only load if I switch to mobile data. I have no issues and loading and running applications on my laptop. Also my phone apps loads fine when I connect to different network such as my company wifi it only seems to be an issue specifically my home network or Xfinity since the city I lived prior didn't offer Xfinity. I just started using Xfinity in August so my networking equipment is brand new it is a Netgear nighthawk ac1900 modem router combo. My apartment is 800 sq/ft and the most at given time is 4 devices which consists of an iPhone 15, Samsung s20, Reolink doorbell, and MacBook pro M3. When I first moved in and only had my phone connected it was just as bad so it's not a bandwidth issue. Doesn't matter if I'm on the 5GHz or 2.4 GHz network or mobile data is off both don't load certain apps or websites. Nor did I see any improvement when using my phone within closer proximity to the router, relocating and raising the router to reduce interference,  rebooting the router, switching to a public dns, disable traffic meter, forgetting and reconnecting to the network, or changing my MAC from randomized to phone MAC. Running the internet speed test I get 353 Mbps down and 23.7 Mbps on wifi and on mobile data I get 199.6 Mbps down and 15.9 Mbps up. Only on mobile data am I able to use YouTube, Signal, banking applications despite the Wifi connection speeds being better and it  won't  load these apps and others. I'm certain it is something on the ISP side and it's been this way since I got Xfinity but I'm sick of draining my phone battery using mobile data and would like this fixed. 

Official Employee

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892 Messages

1 month ago

 

user_rlhsza Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

2 Messages

@XfinityVictor​ Should I dm you directly? The Xfinity support line has been very unresponsive and I have been waiting for a response for almost 30 minutes.

Expert

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107.1K Messages

@user_rlhsza​ 

That won't work. Only the Xfinity Support name works. They must be quite busy ATM.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Expert

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107.1K Messages

1 month ago

@user_rlhsza @XfinityVictor 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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