Poor service after outage.

There was an xfinity outage last week. Since then I am getting poor internet service. On testing the speed I am getting high jitter and sometimes high ping. It is hard to run any applications that need real-time connection.

I have tried to reboot the modem and wifi multiple times with no improvement.

What can I do?

Responses

XfinityAmandaB

Official Employee

•

2.4K Messages

16 days ago

harsh251 Thank you so much for stopping in for help with your connection concerns after the interruption in your area. I would recommend checking out our Xfinity forums troubleshooting tips to start. Check out the section about your signal levels. You can share that with us here, just make sure to block out or remove your IP or MAC address.

0

H

harsh251

Visitor

•

2 Messages

14 days ago

The issue seems to have improved on its own. Probably something on the Xfinity backend.

I will monitor for few more days before doing any troubleshooting.

Thanks.

1

0

XfinityEricB

Official Employee

•

2.4K Messages

harsh251 Sounds good. If you do need us, we are happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

14 days ago

0

Your Home Network

harsh251

Poor service after outage.

XfinityAmandaB

harsh251

XfinityEricB

New to the Community?