Port forwarding does not work correctly

Hello,

1. The device I'm forwarding the port on is called the Ted 5000. It is part of a home energy monitoring system. A small firmware driven micro-computer.

2. I'm using one of the newest Xfinity wifi cable modems.

3. There are not any error messages. The error is the device is assigned IP 10.0.0.4 .When I open the port using the xfinity app it is automatically assigned port 10.0.0.153 and there is not a way

to change the IP to the correct IP. It seems like the IP table on the router has not updated to the current IP assignment.

Thank You 

The automatic DHCP setting should still open the correct port for the Ted 5000 though it looks different when you finish, user_xumw8a. Have you checked the port and device after you were done to confirm it is still closed and not working? If that is still not working after you check it, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

It does not appear to work correctly. I don't see how it could since it is forwarding a port to the wrong IP address and it shouldn't be opening port xxx to every device on my lan if I'm understanding you correctly.  I tried using port checking tools from the internet but I think my Xfinity cable modem/router block these tests. Once again no matter what I do the router gets assigned IP 10.0.0.2 through DHCP and the port forward assigns itself 10.0.0.153. I would prefer to work with someone from network support personally to resolve this issue as opposed to giving my service name and address to have someone go into my router and correct it only to run into the same problem again a month from now.

Thank You for your assistance.

Update to the above post.

What it should have stated is below

It does not appear to work correctly. I don't see how it could since it is forwarding a port to the wrong IP address and it shouldn't be opening port xxx to every device on my lan if I'm understanding you correctly.  I tried using port checking tools from the internet but I think my Xfinity cable modem/router block these tests. Once again no matter what I do the ROUTER ASSIGNS IP 10.0.0.2 THROUGH DHCP to my device (Ted 5000) and the port forward assigns the device IP 10.0.0.153. I would prefer to work with someone from network support personally to resolve this issue as opposed to giving my service name and address to have someone go into my router and correct it only to run into the same problem again a month from now.

Thank You for your assistance.

Hi there, @user_8ef823 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are experiencing with your port forwarding. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.