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QueenBooCakes
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Tuesday, January 27th, 2026 11:09 PM

Port forwarding rule is not showing

My husband created a port forward on his PC when port forwarding was still done on the Xfinity Gateway (we now have an Xfi Gateway), but it is no longer appearing in the app. I just tried to create the port forward using my PC, and I got an error that the port is already assigned to my husband's PC, and to remove the rule or delete the port forward to his PC in order to proceed, but it's not displaying in the list of port forwards to delete or remove. We've rebooted our gateway, both of our PCs are connected to the home network, the gateway is not in Bridge Mode, and none of this has resulted in the existing port forwarding rule displaying under Network > Advanced Options > Port Forwarding. Any help is greatly appreciated!

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2 days ago

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XfinityChelseaB

Official Employee

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2.1K Messages

4 days ago

Hello @QueenBooCakes, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Can you make sure that you are following the steps for Set up port forwarding using the Xfinity app, and to troubleshoot Xfinity port forwarding, use the Xfinity app to delete existing rules, restart your modem, and re-add the rule, ensuring the target device uses DHCP (not a static IP) and connects via IPv4. If issues persist, disable Xfinity's "Advanced Security" in the app, as it often blocks forwarded ports. 

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QueenBooCakes

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Hi Chelsea! I did try following the steps. There aren't any port forward rules visible in the Xfinity app so I can't delete the existing rule, but when I try to create a new port forward using my PC rather than my husband's, I get the error that there's already a port forward rule existing connected to my husband's PC and to delete it, but I can't access it to delete it. I included screenshots below, I hope that helps provide clarity!

[Edited image: Removed Personal Information]

(edited)

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2 days ago

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XfinityKassie

Official Employee

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2.3K Messages

 

QueenBooCakes Thank you for the update, and the screenshots. Let's take a look, and see what the next best step is going to be. Can you please send a Direct Message with your name, the name on your account if different, and the service address we will be working with today?
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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2 days ago

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EG

Expert

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115.7K Messages

2 days ago

@QueenBooCakes @XfinityKassie 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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