Visitor
•
1 Message
Port Forwarding
Hi,
we had an outage last week and since then the port forwarding is not working anymore.
The port is shown as open when I check the signal on "https://portchecker.co/", but the signal does not reach the device, although I can reach the device when accessing via LAN.
Can you help?
Eugen
XfinityArmand
Official Employee
•
2.4K Messages
3 days ago
Hi there @user_n9h6d4 and thank you so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and want to assist in any way that we can to ensure you're having the best experience with your service. No worries! You have reached out to the best team of experts to assist in getting things back on track for you. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0