Regular Visitor
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7 Messages
Printer Help for now
my hp2800e printer stopped connecting to wifi about 2 weeks ago. Is there a link that will explain how to split it from 5g to 2.4? I tried but I am 73 and I need explicit instructions. I can't use the app because I have the iPhone 8 and it will not upgrade. I tried calling numerous times for help. some of the online instructions are for windows; I have a Mac so it's confusing and I need my printer to work asap. Never had this issue until after the internet went down recently and I was notified it was for upgrading. That took out my security system; my furnace, my ring, and was told I could not get a refund. Since that date, my printer will not get a signal. HELP!
EG
Expert
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116.5K Messages
15 hours ago
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
Scroll down to "Using The Admin Tool".
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EG
Expert
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116.5K Messages
14 hours ago
Ok, You can try using an Android VM (Virtual Machine) app on your PC like a MuMu player and do it from there.
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EG
Expert
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116.5K Messages
4 hours ago
No. It doesn't make sense. But it's a work-around that I found. Everyone that I have recommended it to has had success. Totally up to you to try it... Calling won't help... Do you prefer to bang your head against a wall to try to change a multi-billion dollar corporation ?
(edited)
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