Pro WiFi Extender activation problems

user_ctavzq We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. If the light has been blinking white for hours, that may indicate that the extender isn't pairing with the Xfinity Gateway or is not provisioned correctly.

 

I'd recommend moving Xfinity Pro WiFi Extender closer to the Gateway for activation. Once it's activated successfully, you can move it to a more optimal location. We recommend placing it where it has a strong WiFi connection to the gateway.

 

You can also try unplugging the extender for about a minute, then plug it back in and try the activation process again. In the Xfinity app, go to WiFi > View WiFi Equipment > Pro WiFi Extender > Troubleshoot Device and see whether it reports a WiFi signal, cellular signal, or activation issue.