Greetings, @user_2gjyzm! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about setting up your Xfinity Pro Wi-Fi Extender. You have definitely come to the right place for assistance.
Setup for these devices is fairly straightforward. I was able to get mine set up in a few minutes. You just need to open your Xfinity app and go to the "Services" tab at the bottom of the screen (2nd tab from the left) and scroll down to where it says "Activate More Devices." Click on that, then select "Pro Wi-Fi Extender" from the list, and follow the instructions. You can find a full, step-by-step walkthrough on our support site here: https://www.xfinity.com/support/articles/install-storm-ready
Every time I try to connect the pro wifi extender through the app it tells me it’s having trouble. I’ve restarted the modem, the wifi extender, updated my app, and even tried in several spots around the house. I also double checked to make sure the pro wifi extender is compatible with the xb7 modem (which it is). I’ve also ensured that bridge mode is off and that the connection to our wifi is protected. I’m running out of ideas, is there anything I can do to set this up?
Hey @user_ycjsc , Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to help set up the Xfinity Pro WiFi Extender. I have one as well and has come in handy from time to time. I appreciate you leaving a details comment with some steps you have tried. Do you currently have the same WiFi SSID (band steering) enabled? This will make the 2.4 GHz and 5 GHz network bands display the same name.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJamesC
Official Employee
•
2.9K Messages
5 months ago
Greetings, @user_2gjyzm! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about setting up your Xfinity Pro Wi-Fi Extender. You have definitely come to the right place for assistance.
Setup for these devices is fairly straightforward. I was able to get mine set up in a few minutes. You just need to open your Xfinity app and go to the "Services" tab at the bottom of the screen (2nd tab from the left) and scroll down to where it says "Activate More Devices." Click on that, then select "Pro Wi-Fi Extender" from the list, and follow the instructions. You can find a full, step-by-step walkthrough on our support site here: https://www.xfinity.com/support/articles/install-storm-ready
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