New Poster
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3 Messages
Problem with connection to Xfinity Pod
I am having 2 separate problems since I installed a new Xfinity Gateway I have been using a Xfinity Pod to connect my Dell all in one computer and that worked fine with the old router and I have HP laptop and that worked fine, but now my Dell refuses to connect to the pod and goes straight to the gateway but the signal is to week to maintain a connection and my laptop connects to the Pod and signal is strong but after a few minutes it disconnects and makes me sign in again with Password. If tried all suggestions to fix it but so far no luck
XfinitySara
Official Employee
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1.8K Messages
8 days ago
Hello, @dedcalling! Thanks for creating a post with your connectivity concerns. You've definitely come to the right place for support :) Our Digital Care Team is awesome to work with, and it looks like we've already received a direct message from you.
Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further. We'll reply via DM shortly!
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EG
Expert
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111.6K Messages
7 days ago
@dedcalling @XfinitySara
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
(edited)
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user_323c89
Contributor
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80 Messages
7 days ago
See whether this might apply to your situation:
https://forums.xfinity.com/conversations/your-home-network/iphone-wont-automatically-reconnect-to-wifi-with-x-i-gateway/682e23be8b62963bf7e2b551?commentId=682eb1fe8b62963bf7ec542f
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