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user_acbuz3
1st Topic

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1 Message

Friday, October 24th, 2025

PS5 Cannot Connect to Internet

Hello,

I haven recently returned from deployment and had my internet service through Xfinity put on a seasonal hold that ended on October 20th. I made sure when I plugged my gateway back in it was updated and restarted as well as my PS5. On attempting to connect my PS5 to my internet the following error code populates for both Ethernet and WiFi connection: 

“Can't connect to the internet. Your internet service provider or your router might be preventing your PS5 from connecting to the internet. Make sure you can connect to the internet via the same network as your PS5 by testing the connection using your computer or mobile device”

my mobile device works just fine on the network. 

Any assistance for this matter would be much appreciated. 

Question

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Updated 

3 days ago

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XfinityPeterH

Official Employee

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2.4K Messages

3 days ago

 

user_acbuz3 FIrst I want to say thank you for your service. Second we are here to help. Please feel free to send us a DM with your full name and complete address.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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