Visitor

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1 Message

Friday, October 10th, 2025 5:16 AM

Ps5 network unstable with no known fix

The ps5 is connected via wireless connection through XFinity supplied gateway. Tests run at about 40 mbps download, and 20 mbps upload. While using Playstation's game streaming, the game lags tremendously before crashing. Every other device works great. Restarting the ps5 and the gateway did not work. Advice that the xfinity assistant gave did not work. The official PSN network website says that there are no issues. I'm at a total loss. I just updated my gateway, which was reccomended by Xfinity. Everything seems to be activated.

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Official Employee

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3K Messages

4 months ago

 

Austarke04 Thanks for reaching out for help with your gaming issue on the PS5. I would be happy to help in any way I can. Are you able to hardwire the PS5 by chance to see if the issue is resolved that way? It may be a location issue, but if hardwired also has issues we would want to look into the issue a little closer. 

 

Visitor

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1 Message

11 days ago

Find any fix? I have the same problem. I upgraded my modem and now the ps5 has trouble connecting to wifi. 

Official Employee

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3K Messages

@Casillas707 Thanks for reaching out to us, if you're able to connect to your PS5 to the Internet through an Ethernet cable and not through the Wi-Fi you may have to reach out to Sony to see what configurations need to be set up on your gaming console to be able to use the Wi-Fi connection.

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