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Visitor

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2 Messages

Tuesday, July 1st, 2025 1:49 AM

PS5 won't connect to wifi with full bars and other devices connected.

The past couple days my ps5 will not connect to the Wi-Fi router. When searching for networks my Wi-Fi shows full bars and when I try to connect to it, it says it can't and that the signal is too weak. It is maybe 6 feet away from the router and connected to it before. Other devices can connect to the router with no issues. I have forgotten the network and tried to reconnect it that way (did not work). I have restarted my PS5 (did not work). I have restarted the router, it connected for like 30 seconds, then disconnected and wouldn't reconnect. I've tried entering my DNS manually and nothing is letting me connect/ stay connected. I was able to connect it with a LAN but I don't want a cord run across the room for constantly. Any fixes/ suggestions? And yes I have made sure my PS5 was up to date. I should also mention that I was able to connect my PS5 to my mobile hotspot so I believe the issue lies with the modem somehow.

Visitor

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2 Messages

11 days ago

Image for the situation above. My wifi is the "Not my Wifu" and as described shows full bars.

Official Employee

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2K Messages

Good evening @user_csf31f, and thank you for reaching out on our Community Forums with your PS5 connection issues, we appreciate it. I have a husband who's a gamer with a PS5 and I know how upset he'd be in your shoes!! Our team is here to help get this resolved though. To confirm, are you using one of our gateways or a third party modem? Was it previously working prior to the last few days?

 

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