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user_csf31f
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Tuesday, July 1st, 2025

PS5 won't connect to wifi with full bars and other devices connected.

The past couple days my ps5 will not connect to the Wi-Fi router. When searching for networks my Wi-Fi shows full bars and when I try to connect to it, it says it can't and that the signal is too weak. It is maybe 6 feet away from the router and connected to it before. Other devices can connect to the router with no issues. I have forgotten the network and tried to reconnect it that way (did not work). I have restarted my PS5 (did not work). I have restarted the router, it connected for like 30 seconds, then disconnected and wouldn't reconnect. I've tried entering my DNS manually and nothing is letting me connect/ stay connected. I was able to connect it with a LAN but I don't want a cord run across the room for constantly. Any fixes/ suggestions? And yes I have made sure my PS5 was up to date. I should also mention that I was able to connect my PS5 to my mobile hotspot so I believe the issue lies with the modem somehow.

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user_csf31f

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2 months ago

Image for the situation above. My wifi is the "Not my Wifu" and as described shows full bars.

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XfinityAlyssaA

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2.2K Messages

Good evening @user_csf31f, and thank you for reaching out on our Community Forums with your PS5 connection issues, we appreciate it. I have a husband who's a gamer with a PS5 and I know how upset he'd be in your shoes!! Our team is here to help get this resolved though. To confirm, are you using one of our gateways or a third party modem? Was it previously working prior to the last few days?

 

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2 months ago

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user_jd6y1w

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3 days ago

I’m having the exact same issue. What is the fix?

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XfinityJon

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448 Messages

Hello user_jd6y1w. If you are having some trouble we can certainly assist you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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24 hours ago

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