RE: Direct messaging.

Hello @honick! Thanks for taking the time to reach back out on our Forums. We appreciate you being a customer with us, and I am sorry to hear that your Pod is blinking red and won't connect. My team is here to help and would be more than happy to further troubleshoot this with you. 

We will continue to work with you via our Direct Message, but please note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference and I look forward to further assisting you.