Visitor
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1 Message
Reboot modem remotely
Xfinity says there is an outage at our home. I can’t get support because of this. However, our neighbor who has Xfinity has service for several hours after the outage and our ID shows up as online on the network list.
Im out of the area. How do I reboot the modem remotely?
EG
Expert
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116.9K Messages
1 month ago
You can restart the modem remotely using the Xfinity App, but if it's not online, it won't reboot.
https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem
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XfinityBillie
Official Employee
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4K Messages
1 month ago
@user_2vsswq I see that @EG provided the options to remotely reboot the modem. Were you able to resolve your item?
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