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user_bf0543
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7 Messages

Monday, November 3rd, 2025 6:30 PM

Receiving less than half of speed in my plan

I've lived at my current address for a few years now and have never received the original 800mbps speed or the gigabit+ speed I'm currently paying for, the highest my speed will ever get now is 700mbps~, on average it sits around 500-600. I've switched routers and modems, checked my cables in home up to the cable coming from the pole and everything on my end is good. Is there a chance a configuration at a local hub could be preventing me from receiving the speed I should be getting?

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1 month ago

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XfinityGabriel

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3 months ago

 

user_bf0543, Hi there! Thanks for taking the time out of your day to reach out. As an internet customer myself, I can understand the importance of having your internet speed work correctly. You've come to the right place. Over social media, we are a team of experts who specialize in resolving internet service issues such as this. Let's get this fixed. Thanks for sharing the details on the troubleshooting steps you have taken so far. It really helps. Can you tell me if you have tried running an internet health test like in this link here: (https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting) via the Xfinity app yet? If so, what results does it pull for you?

 

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user_bf0543

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@XfinityGabriel​ Since this post, my speed is now under 100mbps, which is just outrageous when paying for gigabit speeds. I have performed the following steps on my end to help remedy this issue: reboot all networking equipment, factory reset both my modem and router, tried different coax cable, tested the coax cable from my wall jack to the service connection outside the house (where the home cable meets the cable from the pole), this test indicated this portion of the cable was fine. I've done /ipconfig release/renew, different ethernet cables, different modems, everything I can think of. My speed is under 100mbps regardless of whether I have a wired or wireless connection. 

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1 month ago

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user_bf0543

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Not sure what changed (nothing on my end) but my speeds are now back to where they were before, around 600mbps, still about half of what I should be getting.

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1 month ago

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XfinityJeniece

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3.7K Messages

Hey there, @user_bf0543, thanks for confirming those details, and I know how important it is to have the right speeds. I work from home and rely on my connection. We would be happy to take a look at your signals on our end. Can you please send us a Direct Message with your full name and your full address? 

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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1 month ago

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