U

Visitor

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4 Messages

Saturday, May 17th, 2025 10:16 PM

Recent trouble connecting my exterior Ring cameras to wifi

My exterior Ring floodlight camera has been working great since installed in 2021. Recently the camera would not stay connected to wifi. I worked with Ring tech support that resulted in buying a new camera. I installed the new camera, but with the same problem as the old camera. Could not connect to wifi. Has there been other customers with problems connecting exterior cameras to wifi? Has there been any new deployed wifi systems that can interfere with wifi signals? Does Xfinity mobile interfere with wifi signals?

I have also installed wifi signal extender to boost signal. This did work for a few months. The extender does not help now.

My Ring interior cameras work well inside my home.

Any help would be greatly appreciated.

Official Employee

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3.1K Messages

4 days ago

Hey there, user_ag7a37, thanks for reaching out through Xfinity Forums regarding your Ring camera. We would be happy to help you with troubleshooting your connection on your device. Are you having issues with any other device or only the Ring camera? 

 

 

 

Visitor

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4 Messages

Only the Ring camera located outdoors is not connecting to wifi. Other indoor Ring cameras work fine.

Official Employee

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1.7K Messages

Thank you! Have you added any recent devices (that may coincide with the dates the issues started happening)? Certain devices can also interfere with the signal and where these are positioned even if your camera placing has not changed. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

No other devices have been added. I am using a wifi analyzer app to show other signals near the camera. I have not identified other interfering signals. How much dB signal differential should be between our home wifi and other neighbors wifi?

Official Employee

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1.7K Messages

Are you using your own modem or an Xfinity Gateway?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

4 Messages

I am using Xfinity gateway.

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