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1 Message
Friday, June 13th, 2025 9:24 PM
How do I Remotely reset of box and router
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Problem Solver
708 Messages
30 days ago
You can reboot the gateway through the app. You can troubleshoot problems with your cable box through the app as well. If you are using a third party router, you will have to refer to the manual to see if you can restart it remotely.
Official Employee
2.3K Messages
28 days ago
NoNoBadPuppy
Problem Solver
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708 Messages
30 days ago
You can reboot the gateway through the app. You can troubleshoot problems with your cable box through the app as well. If you are using a third party router, you will have to refer to the manual to see if you can restart it remotely.
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XfinityVianney
Official Employee
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2.3K Messages
28 days ago
Thank you for reaching out. I hope you are doing well today. As @NoNoBadPuppy mentioned, the Xfinity App/portal is the best path to troubleshoot your device, which you can read about here: https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box. This link covers how to reset your gateway: https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem. If you're not connected to the home network, you will be limited to certain actions. Are you having issues with your services you feel is requiring the reset?
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