Repeated Disconnections and Unresolved Internet/Provisioning Issue

I’m trying to get an unresolved technical or provisioning issue escalated beyond regular customer support. I’ve already spent substantial time going through normal support channels without resolution. Today alone, I’ve attempted multiple calls to reach an escalation or Executive Customer Relations team, and have been disconnected or had the call fail three times, with each new contact requiring me to start over. I’m asking for this to be reviewed by someone who can see the existing history, understand the underlying issue, and take ownership through resolution, rather than routing me through standard front-line troubleshooting again.