13 Messages
Replacement drop line coax cable quality,,wrong type of cable used
The old drop line a direct buried RG6 dual shield coax cable was replaced after 10+ years with a new cable inside an off orange colored conduit with the PPC label on it. The coax inside has the labeling that according to PPC product listing is for inside home use. I know a third party contractor did the install, but why would he not use the correct type of coax cable ( that is the outdoor flooded version) ?, the service here is working, however there is times of the day when there are high error readings on the modems event log. The conduit nearest the ground block is quite loose, I was thinking it should be a continuous piece from pedestal to ground block, a small portion does need to go under a concrete walkway block, then just buried in the ground to the pedestal inside. I,m not griping about the service, just the way it was done. The installer left several feet of new conduit with PPC flooded direct bury cable inside,,,,wondering why this was in the trash can ?.
XfinityQue
Official Employee
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185 Messages
6 days ago
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user_xxlt6b
13 Messages
6 days ago
One last comment on this ,,with reference to the third party contractor that installed the drop,,at this point in time as long as no other issues arise, I shall plug along, not too concerned about cable modem events within reason,,,,enough diatribe from me,,,have a good night.
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user_xxlt6b
13 Messages
15 hours ago
Greetings all,,, after some extensive troubleshooting,,I have come upon a possible source of my cable modems high uncorrectables , my neighbor next door also has Xfinity service. I remember during the Covid situation that he had Xfinity service installed, there were 2 men with shovels making a shallow trench from the pedestal to his ground block. The coax cable they used was orange in color, my guess is it may have been direct bury RG6, no conduit, just the cable and the dirt to follow. I know when I had the tech come out in April to evaluate the situation, he removed the pedestal cover, inside were just 2 coax cable connections….my neighbors (in orange) and my old drop ( black…dual shield ,,direct bury ). Since about the 22nd of this month until this afternoon, my cable modem was at zero issues. My neighbor came home, started leaf blowing and now the modem once again has errors. Now I do realize this could very well not be the problem,,I thought I would share the info,,,,and by the way,,I downloaded the modem’s diagnostic info since the 22 nd.
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