Request for Direct Forum Access — DOCSIS 3.1 OFDM impairment (Arris SB8200)

Greetings, @verodurr! Thank you for reaching out about your service. We are happy to further assist you and can get a visit set up if needed. I see that you already sent through a direct message so I will continue there. 

Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you there, but please keep that in mind for the future.

@verodurr @XfinityRay 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.