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rraub
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14 Messages

Sunday, April 5th, 2026 8:19 PM

Request Network/Line Maintenance or Tier 2 for node/CMTS investigation for

Please escalate this to Network/Line Maintenance or Tier 2 for node/CMTS investigation due to latency at be-34-ar01.mckeesport.pa.pitt.comcast.net.

 IP Address
  69.139.168.141
 
 Name
  be-34-ar01.mckeesport.pa.pitt.comcast.net
 
 Period (12 seconds, 505 milliseconds)
  4:16p - 4:16p
 
 Latency (milliseconds)
  26.4 min, 66.2 avg, 214.5 max
 
 Packets
  5 sent, 0 lost, 0.0% loss

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2 months ago

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rraub

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2 months ago

Here is a screen shot

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XfinityLinda

Official Employee

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2.5K Messages

2 months ago

Thanks for meeting us here in our community, @rraub. We're happy to assist with your service concerns. Can you please share a little more as to what is happening with your services? We look forward to your reply.

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rraub

Regular Visitor

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14 Messages

Linda,

The Comcast McKeesport PA aggregation router frequently is “lazy”.  I don’t game but I have read complaints by some that do about this hop.  I have an image showing more than 200 ms latency but I don’t know how to post it here.  The McKeesport PA router sometimes affects me when I am using VoIP.

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2 months ago

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XfinityLinda

Official Employee

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2.5K Messages

@rraub Thanks for sharing. We would like to review your account while this is happening. Is it happening now?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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rraub

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I just checked.  It is not happening now.

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2 months ago

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XfinityRaf

Official Employee

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1.3K Messages

Thanks for letting us know. Would you like us to follow up with you in a few days to make sure everything is still working for you? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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rraub

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14 Messages

I don’t wish to abuse the privilege of asking for assistance.

The issue is that even if I report the problem, during the time that it takes for someone to see the report, the intermittent problem goes away.

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2 months ago

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