Request Remote Adjustment: G36 Signal Levels Out of Spec

Hi,

I’m using an Arris G36 on Xfinity and my download speeds are lower than expected. My modem’s current signal levels are here:  
https://imgur.com/a/eWRJbie

According to Arris, the recommended ranges for the G36 are here:  
https://arris.my.salesforce-sites.com/consumers/articles/knowledge/G34-G36-Cable-Signal-Levels

I am in full bridge mode, so my router is not affecting these levels. It looks like my downstream/upstream QAM levels are out of spec, which is likely causing the speed issues.  

I already have a tech visit scheduled for Oct 30, but I would prefer this to be handled remotely if possible. Please confirm if a remote adjustment can be done and cancel the scheduled appointment if so.  

Thank you for checking this and confirming next steps.