Visitor

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2 Messages

09/11/2026 1:42 AM

Request to enable 160MHz channel bandwidth on 5GHz

Hi,

I'm hoping to get some help with a Wi-Fi settings issue that phone support wasn't able to resolve.

On my router's admin page, the 5 GHz Wi-Fi settings (Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth) are all locked to automatic management and can't be changed manually. The Channel Bandwidth is currently set to 20/40/80, and I'd like it changed to 160 MHz (20/40/80/160) for better wireless throughput.

I previously called phone support about this - my 2.4 GHz settings were updated successfully, but the 5 GHz Channel Bandwidth was not changed. Could someone from the Digital Care Team take a look and set the 5 GHz Channel Bandwidth to 160 MHz on my account? Happy to DM my account details.

Thanks!

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Visitor

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2 Messages

13 days ago

Could you please set the 5 GHz Channel Bandwidth on my router to 160 MHz? Thank you for your help.

Official Employee

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708 Messages

Hello user_7coowj, thank you for reaching out here in our Xfinity Community forum. We appreciate your time and I want to help, but we cannot get into your modem/router settings. You would need to sign in to your gateway and do that.

 

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