user_zwe4nj's profile

8 Messages

Friday, May 22nd, 2026 8:07 PM

[RESOLVED] Xfinity slowing download speeds again? Why?

Xfinity slowing download speeds again? This is crazy. Within 3 days, the download speed cut in half. Why? I'm not changing anything.

5/22/2026 16:0:52
143.74 Mbps
40.97 Mbps
18 ms
2 ms
Excellent
qoeookla-ncst-01.sys.comcast.net.prod.hosts.ooklaserver.net
5/22/2026 8:12:31
137.80 Mbps
41.21 Mbps
19 ms
4 ms
Excellent
phl01.screenshot.download.prod.hosts.ooklaserver.net
5/22/2026 8:10:40
143.14 Mbps
41.46 Mbps
12 ms
2 ms
Excellent
qoeookla-ncst-01.sys.comcast.net.prod.hosts.ooklaserver.net

5/19/2026 12:40:37
343.14 Mbps
41.52 Mbps
13 ms
3 ms
Excellent
qoeookla-ncst-01.sys.comcast.net.prod.hosts.ooklaserver.net
5/19/2026 9:49:17
336.49 Mbps
40.91 Mbps
15 ms
3 ms
Excellent
qoeookla-ncst-01.sys.comcast.net.prod.hosts.ooklaserver.net
5/16/2026 14:53:54
338.89 Mbps
41.35 Mbps
11 ms
2 ms
Excellent
qoeookla-
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8 Messages

8 days ago

Well, it has been over 24 hours since I posted this message. I was hoping for some response by an Xfinity forum monitor (which I know there are) to address the situation. The spreadsheet doesn't lie. As of today, the speed tests still showing a significant downgrade.

5/23/2026 19:1:57
139.70 Mbps
40.85 Mbps
18 ms
3 ms
Excellent
phl01.screenshot.download.prod.hosts.ooklaserver.net
5/23/2026 9:8:23
129.58 Mbps
40.89 Mbps
16 ms
3 ms
Excellent
qoeookla-ncst-01.sys.comcast.net.prod.hosts.ooklaserver.net

8 Messages

I don't know if the solution was that I rebooted the Xfinity router or Xfinity cleared up something overnight or this morning. Now download speeds are back to expected levels.

5/24/2026 9:48:30
339.28 Mbps
41.54 Mbps
11 ms
2 ms
Excellent
qoeookla-ncst-01.sys.comcast.net.prod.hosts.ooklaserver.net

(edited)

Official Employee

 • 

215 Messages

@user_zwe4nj Thank you for reaching out to us about your speeds. How are you running speed test? What are you noticing on your devices. We do recommend running speed test from our site https://speedtest.xfinity.com. In addition to this I am glad for this to be finally working, power cycling could have sent through any needed updates. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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