Visitor
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1 Message
Restarting Router all the time.
I am getting internet through my apartment community. But the quality has been awful plus basically every week I have to restart my router. It is a huge pain.
Visitor
•
1 Message
I am getting internet through my apartment community. But the quality has been awful plus basically every week I have to restart my router. It is a huge pain.
XfinityJustinM
Official Employee
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354 Messages
1 month ago
@user_6zfljn, that is a great amenity! With that being said, we still want it to be reliable for you! Our team can surely look into getting this resolved for you. Please start by sending our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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