user_j333's profile

Contributor

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16 Messages

Monday, October 2nd, 2023 11:56 AM

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Router - intermittent outages the past 24 hours

I'm experiencing intermittent outages and my router resets - lights go to flashing green then back to white and it works again.  It lasts anywhere from 5 to 30 minutes.  It effects all devices, even hard-wired devices.  I've rebooted the router several times, along with the hardwired desktop computer.  When it comes up, it works great.  I tried working with the xFinity chat, but that is pre-canned and worthless for this problem.  I need this fixed quickly please; I use the internet for work.  The ironic part is, I'm a software engineer for mostly back-end network infrastructure and my internet is having problems.

Expert

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110.3K Messages

2 years ago

What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.


What is the exact make and model number of the modem / gateway device ?

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