Visitor
•
1 Message
Router power
We had a lightning strike that blew the transformer this morning and I think the power surge might have blown the router. I have no power or lights on the router but the outlet it is plugged into works fine.
Visitor
•
1 Message
We had a lightning strike that blew the transformer this morning and I think the power surge might have blown the router. I have no power or lights on the router but the outlet it is plugged into works fine.
EG
Expert
•
121.4K Messages
3 days ago
Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one. You can even get *home pickup*.
https://www.xfinity.com/support/articles/returning-your-equipment
(edited)
0
0
XfinityJoe
Official Employee
•
1.5K Messages
1 day ago
Good morning @user_nqq0sh are you still experiencing equipment issues?
0
0