Visitor
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1 Message
Router
My wifi keeps dropping. The router is have is getting very hot feeling. I think I probably need a new one. I did all the checks by unplugging it for a half hour and it still is dropping my wifi. What should I do?
Visitor
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1 Message
My wifi keeps dropping. The router is have is getting very hot feeling. I think I probably need a new one. I did all the checks by unplugging it for a half hour and it still is dropping my wifi. What should I do?
XfinityMatthew
Official Employee
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393 Messages
3 days ago
Hello user_nbpusw , You get free upgrades with most packages if we need to replace it. That's definitely concerning if it is getting hot. Is it out in the open or tucked away somewhere?
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EG
Expert
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111.6K Messages
3 days ago
@user_nbpusw
The cooling fan may be malfunctioning, or the blades may be clogged with dust. It's quite a common problem here. You could try blowing it out with some canned air. If that doesn't work, there is no fix other than to get it swapped out for another by them. Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one. You can also choose to pay for a UPS pick up at https://www.ups.com/us/en/business-solutions/pickup-dropoff-options/ups-on-call-pickup.page or by calling 1-800-PICK-UPS.
https://www.xfinity.com/support/articles/returning-your-equipment
https://forums.xfinity.com/conversations/customer-service/return-equipment/65a4a84c5bd1d830a320eb99?commentId=65a5460d56b4cf679443d743
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