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user_gozum5
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10 Messages

Thursday, April 16th, 2026 11:22 PM

router

can a home have two xfinity routers being used? or would it need to be one xfinity router and one from somewhere else like best buy or amazon. i have a split network circuit and i thought getting a second xfinity router would work but it's just asking me to basically use it as the primary and to return the old one. 

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9 hours ago

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EG

Expert

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117.5K Messages

2 days ago

Most local markets will not allow two modems / combo gateway devices to be used at one address. It's best to contact customer support to see what the local policy is. Even if they do allow it you would have to pay for two accounts (twice what you are paying for HSI now). 

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user_gozum5

10 Messages

@EG​ 

i appreciate your response, you are correct. It would need to be a second account. I am probably better off purchasing another router outside of xfinity. 

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2 days ago

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EG

Expert

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117.5K Messages

2 days ago

It's not just a matter of the brand / origin of the router, it's the service. You would need an additional ISP.

Google for "vLAN" and see if that may be what you need.

(edited)

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user_gozum5

10 Messages

Okay thank you, I’ll take a look 

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20 hours ago

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XfinityVictor

Official Employee

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2.2K Messages

 

user_gozum5 Hello, are you still having issues with your Ring camera?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 hours ago

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user_gozum5

10 Messages

Yes I am, are you able to assist. 

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9 hours ago

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XfinityVictor

Official Employee

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2.2K Messages

 

user_gozum5 I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 hours ago

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user_gozum5

10 Messages

I’ve done this already, they’ve been zero help. Only thing I can do is wait for a tech to see if they can do something. I have an existing work order and that needs to be closed out before a new one can be created. 

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9 hours ago

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