Hi there, @user_ltxm39! Thanks for taking the time out of your day to reach out for assistance with intermittent service. Our community is an awesome resource to get to the bottom of this! @EG is one of our Experts here on the Xfinity Forums and often identifies the root cause of a problem so it can be fixed. Were you able to take a look at the link they provided with troubleshooting steps?
We need additional information to assist you.
Are you noticing this on wired connections or just WiFi?
EG
Expert
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119.6K Messages
13 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityRay
Official Employee
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4.1K Messages
12 days ago
Hi there, @user_ltxm39! Thanks for taking the time out of your day to reach out for assistance with intermittent service. Our community is an awesome resource to get to the bottom of this! @EG is one of our Experts here on the Xfinity Forums and often identifies the root cause of a problem so it can be fixed. Were you able to take a look at the link they provided with troubleshooting steps?
We need additional information to assist you.
Are you noticing this on wired connections or just WiFi?
Do you use your own modem or a Xfinity gateway?
Do you use a separate router?
Is this affecting all of your devices?
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