Visitor
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2 Messages
"Routing Failure to Critical IP (63.175.228.94) – CQG Trading Data Blocked"
I’m unable to reach an IP used by my trading data provider CQG (63.175.228.94) over Comcast.
- Ping: 100% packet loss
- Traceroute fails at Lumen: ae0.11.edge2.Chicago10.net.lumen.tech [4.69.219.18]
- CQG has confirmed they have no outages or blocking on their side
I have been using this data provider for 11 years, no issues until now.
I cannot access market data through my broker, or access the CQG WEBSITE from wired router or wifi,
I can access through mobile data,
contracted CQG, not 1 call about data outages, thousands of clients!
contacted xfinity CSR in INDIA, very nice , reset connection, same issue!!!
XfinityRaf
Official Employee
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1.1K Messages
1 month ago
Good morning @user_xvf6js, and thanks for reporting your issue reaching that IP address. Are you still having the issue? If so, have you done any other troubleshooting steps besides resetting the modem?
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user_xvf6js
Visitor
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2 Messages
1 month ago
swapped the xb8 for xb7...resolved...unhappy
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