Skip to main content

    Support

    Offers

U
user_b20112
1st Topic

Visitor

 • 

3 Messages

Saturday, June 7th, 2025 3:32 AM

Routing issue

I am trying to access IP address 67.[Edited: "Personal Information"] (a Comcast supplied address) from my new XFi gateway at 98.[Edited: "Personal Information"]. The day before yesterday, it all worked perfectly.  Starting yesterday it stopped working. It does work if I access the 67… address from a different network.  I am doing this over a wireless connection in both cases.  Unfortunately I don’t currently have access to nmap at the 98… location at this time. Traceroute in the reverse direction doesn’t terminate in a reasonable time.  I don’t currently have tools at the 98… location so I am unable to try things out.  

Any suggestions would be helpful.  

Regards,

Question

 • 

Updated 

1 month ago

 • Edited

32

1

0

XfinityDemitrius

Official Employee

 • 

1.9K Messages

1 month ago

Hey @user_b20112, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience. What are you ultimately trying to do? The IPs should be public IP addresses with the numbers they start with. Are you attempting to gain access to a second home? 

4

0

user_b20112

Visitor

 • 

3 Messages

Thank you for getting back to me. Yes, I am trying to access between the two homes.  My confusion comes because it did work when I installed the 98 gateway and then stopped working.  In addition, it works when I try accessing from a different Xfinity network.

Like

Reply

1 month ago

0

XfinityJanelle

Official Employee

 • 

1.7K Messages

Thank you for this information, do you currently have advanced security turned on?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_b20112

Visitor

 • 

3 Messages

I turned off advanced security and I get the same results

Like

Reply

1 month ago

0

XfinityDemitrius

Official Employee

 • 

1.9K Messages

I appreciate you giving that a try @user_b20112. Please accept my most sincere apology for the experience you have encountered, but the issue at hand is outside our demarcation. If you are having issues connecting to the Internet from one of the homes, we will be more than happy to assist in troubleshooting the Internet connectivity issues. The advance networking features you are trying to use are not supported through us. If you need assistance with the Internet connectivity, please let us know and we will be more than happy to assist. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

forum icon

New to the Community?

Start Here