1 Message
S34 Upload speed
I recently upgraded the plan to the 2000/300 plan. The download speed is great. The upload speed is stuck at 40. I tried setting up the modem via the app but it still has the 40. This is with the Arris S34 which is on the next generation speed tier approved list. Can you help getting the upload speed to around the 300?
Thank you
XfinitySara
Official Employee
•
1.3K Messages
1 month ago
Hey there, @user_zt2v82! Thank you for creating a post with your upload speed concerns. You've definitely come to the right place - our Digital Care Team is the best at reviewing and resolving speed concerns as quickly and efficiently as possible, and it does sound like your account needs to be reviewed. This article is a great place to start to confirm eligible areas, and I can confirm that the Arris S34 was added to the customer-owned equipment compatibility list last month, so that's why I suggest we take a closer look :) It looks like you've already sent us a direct message, so I'll reply to you there shortly!
Please note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.
0
0
XfinityAdrienne
Official Employee
•
910 Messages
1 month ago
I am happy we were able to troubleshoot the services with you, and restore your speeds to as you expect them, @user_zt2v82! Don't forget about our amazing Xfinity App that would allow you control of your account including troubleshooting right at your fingertips. Please don't hesitate to reach out in the future if you need anything, we are happy to help!
0
0