Visitor
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1 Message
safety issue
I believe that the cable that goes from the little box in the front of the house that runs along my roof line is yours. There’s a section near the fireplace chimney outside that is frayed and alive it’s dangerous and could somebody come check it out for me
EG
Expert
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114.9K Messages
19 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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2.3K Messages
2 minutes ago
Thank you for reaching out to our team here. That is definitely an issue we can look into from here for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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