Service Dropouts

Multiple, frequent dropouts (30 secs - several minutes) are occuring to my service as well as all my neighbors. This has been ongoing for at least 8 days and there have been at least 11 since midnight today.

2 neighbors had service calls planned that were then cancelled by Xfinity as "Everything is fixed."

Ironically (or maybe not), this post failed several times before it blessed the Xfinity servers.

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XfinityBillie

Official Employee

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3.7K Messages

11 days ago

user_hvu4e8 Hello and happy Sunday! I'm sorry to hear you are experiencing service issues, it's important to us that you be able to enjoy your services. It sounds like there has been some maintenance happening in your area, since it has been a few days, can you confirm if you are still experiencing the drops in connection?

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user_hvu4e8

Visitor

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2 Messages

You are correct, it has been a few days since I first posted on this forum with the hope of finding an avenue of support to address our issues.

Thankfully, a neighbor was able to get through the phone triage system and schedule a service call which discovered the area wide issue affecting our neighborhood.

The issue was eventually repaired.

10 days ago

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XfinityAlfonso

Official Employee

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2.2K Messages

We're glad to hear that the intermittent issue has been resolved! When dealing with sporadic issues, we do have a wealth of resources you cna use right here in the Forums!

ANSWERED: Tips for troubleshooting your Xfinity Internet connection

This article can show you what we're really looking for when trying to diagnose persistent issues.

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10 days ago

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Your Home Network

user_hvu4e8

Service Dropouts

XfinityBillie

user_hvu4e8

XfinityAlfonso

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