Skip to main content
vittclan5's profile
vittclan5
1st Topic

Visitor

 • 

5 Messages

Friday, April 17th, 2026 11:01 AM

Service Issues since 3/24/26

We were notified prior to 3/24 that Xfinity would be doing "upgrades" to our service area. Since that day, we have not had consistent access to our cable or wifi. Every day, we can only choose one cable channel - 1. At the same time, our wifi is up and down, which means our streaming services that we pay for separate of our cable will not work. Typically, everything is working again by 10AM or so. Then, the outage reoccurs in the evening hours and we lose some channels again. 

A tech did visit the home about a week after the issues started (what a process that was) to make sure there wasn't more going on and told us it was related to the "upgrades" and would be over soon. Here we are almost a month in and we are still dealing with having access to 1 channel and wifi that isn't consistent. All while still being billed $360 a month from Xfinity and paying for streaming services that we can use if wifi is available.

Calling them doesn't work - the person answering only has a script that tells them to have me check for loose cables and restart the system. Any suggestions?

Question

 • 

Updated 

10 days ago

101

2

0

Oldest First
Selected Oldest First
XfinityDena

Official Employee

 • 

4.3K Messages

29 days ago

@vittclan5

 

I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working! 

 

We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken since the last technician visit? 

 

8

0

vittclan5

Visitor

 • 

5 Messages

@XfinityDena​ Hello. I have not called in since the tech came to our house. He said there was nothing they could do and when the work is done, things will be back to normal. I don’t think it’s very professional or courteous to leave folks with no WiFi and limited channels day in and out with no way to communicate other than this forum. 

Like

Reply

29 days ago

0

XfinityKam

Official Employee

 • 

187 Messages

@vittclan5 Thank you for reaching back out to us here on Forums. I know having full service is very important! I want to look into this further, so you can continue to enjoy your services. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

29 days ago

0

vittclan5

Visitor

 • 

5 Messages

Hello @XfinityKam   

I just wanted to mention again that we are still having outages daily. While the WiFi is less noticeable, the cable is pretty apparent. As I am typing this, we can get to 5 channels - none of them local and not what we wanted to watch. Every other channel give a an error message. This has been going on since 3/24 and needs to be resolved. We are to the point that we’re ready to look at other options. 

Like

Reply

13 days ago

0

XfinityBenny

Official Employee

 • 

1.5K Messages

@vittclan5 Thanks for explaining. We're happy to help. Which channels are out, and what happens when you try to watch them? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

11 days ago

0

vittclan5

Visitor

 • 

5 Messages

The channels vary through the day. Most mornings we can’t get local channels. The TV is stuck on 37. If you can get it to change to a channel, that channel is scrambled / frozen and it takes us right back to 37. 
sonetimes we do get error messages that says the channel isn’t available. Sometimes it says we are experiencing issues with our internet. 

Like

Reply

10 days ago

0

EG

Expert

 • 

118K Messages

29 days ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section. 

0

0

forum icon

New to the Community?

Start Here