user_a458ya Are you using an xFi gateway or a personal router system? I hope you are having a good day so far. Appreciate you taking time to reach out.
I have own router, net gear nighthawk. I've been through its settings and nothing seemed wrong, I haven't made any changes to anything regarding my equipment.
user_a458ya Gotcha! We can easily take a peek at the service diagnostics from our end. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message: Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasB
Official Employee
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2.1K Messages
26 days ago
user_a458ya Are you using an xFi gateway or a personal router system? I hope you are having a good day so far. Appreciate you taking time to reach out.
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