Service outage

First. Check their site for official info on any possible local outages here;

https://www.xfinity.com/support/status 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

Or you can use their Xfinity App: https://www.xfinity.com/apps 

Hello @user_r30qzc, I hate to hear that you are having issues with your services. Were you able to get your Wi-Fi back up and running? 

@user_r30qzc 

Were you able to find any outage info on that site or in the app ?