Visitor
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2 Messages
Service Switch with Promotion
I'd like to change my internet plan from 1 Gig to 400 mbps. Through my account online, this would cost roughly $149 per month. However, for new customers there is a promotion for $50 off a month, changing the cost to $100 per month for 1 Year. I've been long time customer and feel frustrated that we aren't rewarded for this loyalty. Is there any way I can get that promotion applied to my account?
XfinityOrlandoM
Official Employee
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1.9K Messages
14 days ago
@user_ced423
Thanks for adding the post, since we already have you on the direct message let's continue the conversation there so I can help you find the best price for the services you love and need.
I've already sent you a message so I'm waiting for you to respond as I look forward from hearing from you
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EG
Expert
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109.8K Messages
14 days ago
@XfinityOrlandoM @XfinityOrlandoM @user_ced423
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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