Hello @user_of6gjf, and thank you for reaching out on our Xfinity Community Forums! We understand how service interruptions can impact your ability to enjoy our services, and we're happy to help.
I see one of our amazing Expert @EG, provided some helpful information. Have you had a chance to review those recommendations, and did they help resolve the issue?
If you're still experiencing service interruption or need any additional assistance, please let us know. We're here to help!
EG
Expert
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121.9K Messages
5 days ago
Need more specific details please... Need more details please... First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Is / are the indicator light / lights on the modem lit steadily or are they blinking ?
Is this a new service install / new move-in or an existing service ?
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XfinityMelinda
Official Employee
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418 Messages
3 days ago
Hello @user_of6gjf, and thank you for reaching out on our Xfinity Community Forums! We understand how service interruptions can impact your ability to enjoy our services, and we're happy to help.
I see one of our amazing Expert @EG, provided some helpful information. Have you had a chance to review those recommendations, and did they help resolve the issue?
If you're still experiencing service interruption or need any additional assistance, please let us know.
We're here to help!
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0
EG
Expert
•
121.9K Messages
3 days ago
@XfinityMelinda
Gee thanks but I just asked questions that are awaiting answers. How could that have "resolved" anything yet ???
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