Hey there, user_beus7q! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the troubles with activating your modem. Are you still having troubles? If so, what troubleshooting steps have you completed?
EG
Expert
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107.1K Messages
2 months ago
The concern is not "Community Knowledge Base" related. Topic moved here to the proper help section for assistance.
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EG
Expert
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107.1K Messages
2 months ago
You must have a live coax cable feed from the Comcast system in order for a cable modem to be able to function.
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XfinityAdrienne
Official Employee
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911 Messages
2 months ago
Hey there, user_beus7q! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the troubles with activating your modem. Are you still having troubles? If so, what troubleshooting steps have you completed?
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EG
Expert
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107.1K Messages
2 months ago
@XfinityAdrienne
They stated that they don't have a coax cable..
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