Short Internet Outages

Please start here if you wish;

https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9 

Hello @user_z0eddt, thank you for taking the time to reach out on social media.  I understand your concern with the internet connection, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_z0eddt 

Have you had a chance to see if any of those tips apply ? Please respond right here in your topic on these public help forums. Thank you.

Have you found a way to fix this, i'm having the same problem. 

@user_fq6g00 

Please create a new topic of your own here on this board detailing your issue. Thanks. 

For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's thread can delay getting help.