Contributor
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65 Messages
Signal problems contiuning
Hello folks here, just posting back, I had made a previous topic about my modem losing channels and getting many uncorrectables every few days. I had a Comcast tech out and he said he found water in the drop line, so he replaced it. But the problems are persisting. Maybe someone else could take a look? This is a customer owned Arris S34, but at this point I'd be willing to rent one from you just to remove a variable. When the problem is happening the official Xfinity speed test give me a downloads result of between 5-15mbps, and it is not possible to conduct Teams/Slack meetings for my WFH job. Someone let me know here, thanks.
XfinityJustinM
Official Employee
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356 Messages
2 months ago
Hi @train_wreck, thank you for visiting our community forums support page again. As someone that works from home as well, I understand how necessary a reliable connection is for those hours of the week. To begin the next steps in the troubleshooting process, please send our team send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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