Visitor
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1 Message
Significant packet loss on be-3-arsc1.needham.ma.boston.comcast.net node
I am running PingPlotter and I am seeing consistent and significant packet loss on be-3-arsc1.needham.ma.boston.comcast.net
Over 90% overall PL with complete loss every 1 minute 30 secs.
I tried posting a screen grab but form does not allow.
XfinityKassie
Official Employee
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2.1K Messages
9 hours ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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114.5K Messages
9 hours ago
@user_zrwr78 @XfinityKassie
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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XfinityJustinC
Official Employee
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1.8K Messages
7 hours ago
@user_zrwr78 thank you for sending the direct message. I'll follow up with you there to check on the area equipment signal levels and location health to see if there are anything out of specifications, and can run through some troubleshooting. Working from home myself I know how important it is to have your home network running correctly.
If you haven't checked this post before, there is some helpful information for self-help troubleshooting and checking the equipment signal levels:
https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0
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