Visitor
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3 Messages
Since larger box replace/repaired by xfinity frequent disconnects slow speed
Tech checked home, removed unneeded splitter and had new line laid from small street box to home. Still getting disconnects. Error log:
| 1/8/2024 17:21:30 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 1/8/2024 17:21:44 |
3 | UCD invalid or channel unusable;CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 19:00:15 |
3 | CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
| 31/12/1969 19:00:19 |
3 | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 19:00:20 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz. |
| 31/12/1969 19:00:20 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz. |
| 31/12/1969 19:00:21 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-21.1, 5-85MHz. |
| 31/12/1969 19:00:26 |
6 | Honoring MDD; IP provisioning mode = IPv6 |
| 31/12/1969 19:00:35 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/12/1969 19:00:35 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 1/8/2024 17:33:15 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 1/8/2024 17:33:20 |
6 | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-QOS=1.1;CM-VER=3.1; |
| 1/8/2024 17:33:28 |
3 | UCD invalid or channel unusable;CM-QOS=1.1;CM-VER=3.1; |
XfinityThomasA
Official Employee
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1.8K Messages
4 months ago
Our team can help, user_c3082f. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
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XfinityTony
Official Employee
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1K Messages
3 months ago
@user_c3082f Thank you for reporting that this has been resolved via DM. I am glad to hear that everything is now up and running due to our local tech team's efforts!
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