Slow download speeds, 2 gig plan and S33 modem

user_py8yb1 Although the S33 isn't approved for Next Gen speeds, if this happened right after a package change it may not be related to being in a Next Gen area, but simply just a need for a new provisioning of your gateway. I would be happy to look into what is causing the drop in speed for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it