Visitor
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3 Messages
slow download speeds but fast uploads
I am having issues with symmetrical internet upgrades. I received a message on 7/30/2026 stating my area will be upgraded to symmetrical internet. My internet package was automatically upgraded from 2Gbps/300Mbps to 2Gig symmetrical internet. There was a deal going on. I changed my modem out to the XB10 because it's the only one compatible with this service and since then, my download speeds have yet to hit what I'm paying for. 2 techs have came out to test my connection. The first tech verified that my signal is weak coming to my house. The second tech replaced my cable to make a direct connection to my modem without splitters. Nothing so far has made a difference. I am in shambles right now and don't know where else to go.
XfinityJoe
Official Employee
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1.5K Messages
21 days ago
Good morning @F22xclusive our team would be happy to take a detailed look at your signal levels after we complete account verification.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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