user_pfjbhx Can you please send our team a Direct Message with your first and last name along with your full service address so that I can assist you further?
To send a Direct Message:
Click "Sign In" if necessary
Click the "Direct Messaging” icon (upper right corner of this page)
Click the "Start new conversation" (pencil and paper) icon
Type "Xfinity Support" in the "To" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
EG
Expert
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121.4K Messages
12 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityBrianH
Official Employee
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2.5K Messages
10 days ago
user_pfjbhx Can you please send our team a Direct Message with your first and last name along with your full service address so that I can assist you further?
To send a Direct Message:
How To: Direct messaging within the forum
[Edited to removed modmail instructions and add the Direct Messaging instructions]
(edited)
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