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user_85vs6h
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Saturday, October 18th, 2025

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Slow Internet Speed Arris S34>Google Wi-Fi Pro 6e (1.1G service yeilds 650M)

1.1Gb Plan

Recently upgraded from Netgear CM1100 and Google Nest Wi-Fi [original version] : was getting 925/35 at the router.

Had technician out w/ previous gear and he said that's the best I could get w/ that equipment. but he was pulling >2G down using his unthrottled equipment.

Fast forward a year to a new Arris S34 and Google Wi-Fi Pro 6e now only yeilds 650/44.

Have tried all the reboot/restart/reset options.  Have read reprovisioning modems can help?

Ideas/support plz.  This can't be the best this gear can do...?

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2 days ago

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XfinityPeterH

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2.4K Messages

9 days ago

Hi there! I would be reaching out if I were in your shoes too. We are happy to help you with troubleshooting. Please feel free to send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

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For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

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XfinityJustinC

Official Employee

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1.8K Messages

@user_85vs6h Thank you for your time working our team over Xfinity Forums. I appreciated your time, and glad we were able to troubleshoot further and find the Google speed testing was off when comparing directly to the equipment. We're available 7 days a week for employee support between 6am - 1am ET, here over Xfinity Forums as well as Reddit if you use that platform. Have a great rest of your day. 

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