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user_rtxdne
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Tuesday, October 1st, 2024 1:01 AM

slow Internet Speed

I'm running the 1200 Mbps plan and my download speed and upload speeds are so terrible. Around 3.5 and when I unplugged the modem for a few minuets and reconnected my

rate went up to about 22.2 download speed for a few min before dropping again. I use a wireless connection. 

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2 months ago

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XfinityRichard

Official Employee

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2 months ago

Hi there, @user_rtxdne Thank you for taking the time to reach out to us regarding your speed concerns. Since it's been a few days since you posted, are you still having the same issues? If you are please don't hesitate to reach back out so I can get you taken care of.-Richard

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user_rtxdne

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Yes my ping constantly spikes while playing games and my downloads are super slow and inconsistent. I tired moving my pc to the modem for a wired connection to test the download speed and it jumped up to 80 for about a min before going down to 0. I'm not exactly sure how it could reached 0 but it did. Any help would be appreciated.

(edited)

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2 months ago

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XfinityRichard

Official Employee

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1.4K Messages

I'm very sorry for the connectivity issues you are experiencing, @user_rtxdne  Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

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2 months ago

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EG

Expert

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107.1K Messages

2 months ago

@user_rtxdne @XfinityRichard 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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